Help & FAQs
How do I register an account?
Fill in the registration form A verification email will be sent to the registered email address. Click on the link attached in the verification email to complete the registration.
What should I do if I would like to know more information?
You may email us at enquiry@lumirous.com or WhatsApp us at +60(0)12-620 2370 or +60(0)17-709 2370.
How does the website work?
LUMIROUS.com is a platform that provides information on fertility care and reproductive health for free. Should you need to book an appointment with our partner clinics or fertility centres, you may do it through our WhatsApp at +6012-620 2370 or +60177092370.
What are the operating hours of the platform?
LUMIROUS.com is available to all our patients all the time.
I would like to contribute feedback to LUMIROUS. How can I send it?
We value your feedback. You can rate the quality of a session, as well as a clinician’s professionalism and service when the session ends. Should there be any further enquiry , please reach out to LUMIROUS customer support team through our WhatsApp at +60(0)12-620 2370 or +60(0)17-709 2370 or email us at enquiry@lumirous.com.
I would like to join the webinars organised by LUMIROUS. What should I do?
Kindly WhatsApp LUMIROUS customer support team at +60(0)12-620 2370 or +60(0)17-709 2370.
I would like to know more about LUMIROUS Nutrition & Fertility Boot Camp. What should I do?
Kindly WhatsApp LUMIROUS customer support team at +60(0)12-620 2370 or +60(0)17-709 2370.
What should I do if I wish to cancel my appointment?
Kindly WhatsApp LUMIROUS customer support team at +60(0)12-620 2370 or +60(0)17-709 2370.
What should I do if I wish to make an appointment with a fertility clinic?
Kindly WhatsApp LUMIROUS customer support team at +60(0)12-620 2370 or +60(0)17-709 2370.
What should I do if I wish to make an appointment with fertility clinic?
Kindly WhatsApp LUMIROUS customer support team at +60(0)12-620 2370 or +60(0)17-709 2370./p>
How do I post a question in the Q&A session with fertility doctors?
Why is my post(s) in the Q&A session with fertility doctors deleted?
All posts in the Q&A session with fertility doctors are subject to our acceptable use policy. We reserve the rights to reject any enquiry or content that consists of the following:
• the name of celebrities
• the name of doctors and clinics
• the name and identity of an individual
• inappropriate content
Where can I interact with fertility doctors?
You can post your question(s) in the Q&A session with fertility doctors on our website.
Do I have to use my real name when I post a question in the Q&A session with fertility doctors?
No. In order to protect all of our users’ privacy, we have included the Preferred Name section in the Q&A session with fertility doctors. You may choose to use a pseudonym or pen name when you post a question in the session.
Usually how long will it take for the doctor(s) to reply to my question(s)?
In 3 to 5 working days.
